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The Commerce Index e-commerce audit tool is backed by science The fast-paced world of digital commerce makes it challenging to continuously monitor a quality shopping experience. To fill this gap, we developed a standardized, comprehensive audit tool based on science. Sales metrics, conversion rates, and customer feedback provide online retailers with valuable information about the strengths and weaknesses of their service. However, they also need a comprehensive user experience (UX) benchmarking; a breakdown of what negatively impacts the customer's shopping journey. Commerce Index is more than just an audit: it is a science-based assessment framework that helps companies systematically improve their customer experience. The tool provides a reliable, standardized method for reviewing, comparing, and improving the quality of their online store. The Commerce Index audit combines research from cognitive psychology, usability heuristics, and user experience, such as the Baymard UX Benchmark. The analysis involves both AI and experienced e-commerce experts. Who benefits from a Commerce Index audit? E-commerce merchants, e-commerce development teams, management, and investors—anyone interested in developing or understanding their e-commerce better. How does the scoring work? Each category to be assessed is broken down into smaller parts and more specific criteria, which are given a score from 0 to 3. These scores are then converted into larger score ranges. • 0–50% of all available points = Poor • 50–70% of all available points = Satisfactory • 70–85% of all available points = Good • 85–100% of all available points = Excellent Two audit levels The free AI audit assesses four different e-commerce sections: the home page, category page, product page, and navigation. • 4 sections, 15 sub-categories, 45 different data points. The paid, comprehensive audit assesses 17 sections from the homepage to checkout, customer service and returns. This audit also includes mystery shopping, where we order a product from your online store and conduct a real, authentic shopping experience assessment. • 17 sections, 61 sub-categories and 181 data points. Please note that the audit does not include or assess how the customer found their way to the online store, but only what happens inside the online store. Now is the time to get started. Grab your free audit and start auditing the success of your online store now!